Home Care and Help Services in Hitchin

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7 Paynes Park

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Contact Numbers


Opening hours

Monday to Friday: 9am - 6pm

Saturday: 10am - 4pm

Sunday: Closed

Key Services

careline, Personal alarm, telecare


Careline 365

Careline is the UK's favourite provider of personal alarms. We offer the latest in personal alarm technology and provide free next day delivery to our customers. This makes the ordering process quick and easy, which can be important if the alarm user is coming out of hospital or if they live alone. Our highly-trained care team work 24/7, 365 days of the year to ensure that help is always available to our customers. Our alarms are specifically designed to be small, lightweight, discreet and comfortable, allowing our customers to be immediately connected to our Care Team.


Anyone who needs a Careline alarm is eligible for one! Our users are often disabled, elderly, vulnerable or prone to falling but our alarms are suitable for anyone who needs a bit more support at home. 


Monthly plan: £13.89
Annual plan: £125.00 with 3 months FREE
Fall Detector Yearly Plan: Intelligent Fall Detector Pendant £184.00 per year
For new customers, there is a one-off additional payment of £40.00 which covers the setup and administration costs.

Fall Detectors

Our Fall Detector Plan includes the Intelligent Fall Detector Pendant which offers additional protection by automatically generating a call for assistance if a fall is detected and the wearer is unable to push the help button. The Careline Yearly Plan is our most cost effective tariff.

Who can use Careline

A Careline alarm is perfect for anyone who could be vulnerable at home, including older people, disabled people and people with health problems. Careline alarms are especially useful for people at risk of falling.

Careline alarms help these groups of people live worry-free in their own homes whilst providing comfort and peace of mind for friends and loved ones.

The Careline alarm service is simple yet profoundly effective. If you need help simply press the Careline pendant.

The alarm unit automatically calls our Accredited Care Team who answer within seconds.
The Care Team talk to you over the alarm loudspeaker to identify the best course of action and reassure you.
Depending on the situation, our Care Team contact a neighbour, family member, friend or the emergency services if required.

What is a Careline Alarm?

Careline Alarms are a quick, reliable way of raising a call for help when it is most needed. The alarm consists of two parts – a Base Unit and a Careline Pendant worn around the wrist or neck. When the user needs help, they simply press the red button on the pendant – in moments help is on its way.

The Careline Pendant is waterproof and can be used in the bath and shower. The system also has a huge range of up to 100 metres so can be used in the garden.



Fantastic Service




I purchased an alarm for myself, after experiencing a fall. I never take the alarm off, and satisfied knowing there is someone to help if i need it.

Peter . - 28/03/2019 | report this review

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Excellent alarm company




I ordered an alarm for my mother after a fall. The service was impeccable. And I am now feeling reassured when she is alone at home.

Barbara Whitehouse - 29/10/2018 | report this review

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Products and Services

We offer these services

  • Buy Online
  • Open 24 Hours
  • website
  • twitter
  • Customer Service / Helpline
  • Next Day Delivery
  • Free Returns

We offer these payment methods

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  • Delta
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  • Visa
  • Direct Debit

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